Make your guests feel comfortable, respect their boundaries and communicate in a way that doesn’t offend any of their unique sensibilities.
Think of it as some inspiration as we continue to grapple with giving top notch service and incredible tours.
There are a lot of things to consider, and honestly, managing these small details is what sets apart the truly excellent tour guides.
I’ve learned how to adjust my wording and behaviour, so that guests know exactly what happens on my tours: We leave on time – ALWAYS.
As a full time tour guide for five years, I had to balance my life and work constantly, and this is how I was able to survive.
By practicing and studying the great storytellers in your life, you’ll be able to keep people hanging off your every word!