Multi-Day Tour Pricing: Four Critical Areas That Protect Your Profits

This week, we're sharing four critical areas that separate successful multi-day operators from those who are always wondering where their profits went.
multi-day tour pricing

Multi-Day Tour Pricing: Four Critical Areas That Protect Your Profits

This is part 9 of our Pricing Series. You can watch the whole series here, or start with part 1 here.

A tour operator priced her $4,000 European tour in January for a September departure, calculating accommodation costs at 2,000 Euros per person. When September arrived, the Euro had strengthened 10% against the US Dollar. Her costs jumped to $2,200 per person, eliminating over $200 in profit per guest—money that came straight out of her bottom line.

This scenario happens more than you’d think, and currency fluctuation represents just one of several profit-killing variables that multi-day operators face daily. Pricing for larger and longer group trips is simply different. We’re dealing with higher stakes, longer booking windows, and more variables that can impact your profitability.

We don’t need complexity, but we do need simple best practices and awareness of common pitfalls. Here are four critical areas that will help you avoid the mistakes we see operators making every day and guide you toward foundations that will keep your multi-day tour business profitable for years to come.

Group Size Economics and Cost Buffers

Your group size directly impacts your profitability, but it varies by tour type. The general rule of thumb is straightforward: larger tours with more people are more profitable, while fewer people on the tour means you need to charge significantly more. Bottom line, you need to know your numbers using a cost plus calculator.

A budget-focused, multi-day tour through Mexico will have a significantly different cost profile than an African Safari. Calculate your break-even group size using that cost plus calculator, set your minimum break-even, then add one or two people at minimum to aim for your target profit margin. Always have a plan for what happens if you don’t reach your minimum.

Currency Risk Protection

Currency risk can destroy your margins if you’re not prepared. For any international departure, this becomes a critical consideration. If you’ve got 60% of your costs in a foreign currency, you might want a buffer somewhere between 5 to 8%. That’s actually a line item in your cost plus calculator—a buffer meaning that if currency fluctuates unfavorably, it won’t come out of your profits.

For unstable currencies or uncertain markets with increased volatility, we might want to increase that buffer to 8% or even 10%, depending on circumstances and volatility levels. We might also want higher buffers if we have longer booking windows—if you’re really booking out over 12 months, there’s higher risk associated with more time and volatility.

Lock in your supplier rates whenever possible and read the fine print on those contracts. Do you have written confirmation that rates won’t change due to currency fluctuations? Negotiate fixed rates to know exactly what you’ll be paying. Consider paying deposits in local currency to lock in exchange rates for major expenses, especially if you have cash on hand and want to secure a favorable rate.

If you lead trips consistently to areas with volatility and you’re nervous about passing a large buffer to price-sensitive customers, you could include a rider or clause with your guests. Make sure this is clearly communicated upfront—something like, “if we see currency fluctuations over 10%, there may need to be a supplementary fee.” This isn’t super common though. Typically, we build in a buffer that protects you and set trip minimums high enough that currency fluctuation doesn’t come out of your bottom line.

One of our coaching members faced this exact situation. Instead of going back to ask group members for more money, we developed creative solutions with additional upsells and packages before and after the trip with higher markups to help offset currency losses.

Single Occupancy Strategy

The industry norm recognizes that when a solo traveler books a double room, it often prevents you from having an additional person on the tour. That’s why we often charge a single supplement to help make up for those losses.

Here’s the simple economics: if you’re paying for double occupancy rooms regardless, single travelers should contribute meaningfully to help cover that cost. A smart single supplement strategy depends on demand for your departure.

For high-demand departures where you could easily fill that double room, charge as much as 50 to 75% as a supplemental charge. You can do this because there’s a bigger opportunity cost to sell to that single traveler. For lower demand departures or trips that aren’t selling rapidly, that single supplement might need to be lower—between 25 and 50% of the total trip price to encourage more bookings.

Always offer room sharing options for solo travelers who want to avoid the supplement and may want help being matched with another traveler.

The key insight many multi-day operators miss is that single supplements aren’t just based on cost, they’re also based on demand. We’re back to supply and demand principles. If you’re selling out, the smart business move is to increase the cost of accommodating someone traveling solo because you’re missing out on revenue. Higher demand means higher single supplements should be charged. Lower demand or when you want to encourage bookings means you can lower that supplemental fee.

Payment Timing and Cutoff Strategies

Your payment structure affects both cash flow and booking conversion. We highly recommend using deposits, often between 10 and 20% of the total trip price. This amount is enough to secure commitment but not so high that it prevents bookings or creates a difficult lump sum payment.

You need crystal clear payment terms and a final payment date, typically between 60 and 90 days before departure. This allows planning time while creating a window to capture last-minute bookings if needed.

A great best practice for developing sometimes complex pricing terms is examining not only your competitors but also companies you look up to or established multi-day operators. See how they present this information and their exact pricing terms. You can also leverage AI tools to take complex policies and distill them into client-friendly language.

Above all, payment terms should be easy for clients to understand. This helps you enforce them and helps clients avoid hesitations, concerns, or anxieties about what they’re committing to. Running payment terms through tools like ChatGPT, Claude, or Gemini can help create crystal-clear language.

Last-Minute Booking Flexibility

If you still have availability, you don’t necessarily have to close bookings at your final payment deadline. Accept last-minute bookings maybe up to two weeks before, but require full payment immediately. Consider charging a last-minute premium—an extra 10% to the published price for bookings within 30 days. You’re providing convenience, and last-minute travelers often have less price sensitivity.

For tours over $4,000 or $5,000, consider offering payment plans and different payment plan options. Booking software platforms dedicated to multi-day tours make this easy with two-pay, three-pay, or low monthly payment options.

Payment Plan Best Practices

Multi-day tour pricing payment plan example

Here’s an often-overlooked best practice: sometimes operators have deposits to secure bookings, but on tour sales pages, this information is hidden or missing entirely. We see big price tags of $5,500 for a trip, and it’s not until stage six or seven in checkout that people see they only need to put down $500 today. Put that deposit amount right where your full price is, so people understand it’s only this amount today to get started.

Give lots of different payment plan options, and call out that these are interest-free payments. Most of us collecting payments for purchases like this don’t charge interest on money not yet paid. Frame this as another perk: “If you don’t have all that money right now, don’t worry—we have interest-free payments to help you out.”

Consider incentivizing people willing to pay the full amount. Offer a couple hundred dollars off the trip or a 5% to 10% discount for full payment right away. Getting that money upfront means less administrative headache, that person is much more likely to be committed, and you can leverage that extra money to generate more demand and leads.

Minimum Group Size Policies

Understanding your minimum group size and cutoff dates is important internally for profitability and revenue—sometimes these are set by suppliers or accommodation providers. But we sometimes forget to clearly communicate this to clients, leads, and potential guests.

When a departure is guaranteed or when you’ve hit that minimum number, communicate that. More importantly, explain when and why trips might be canceled— not just for force majeure or political instability, but how your trip minimum policy works.

This might involve refunding people if you don’t have enough participants. But don’t forget better options: reschedule them or combine two trips together. If that’s not possible, consider offering private trip pricing.

We sometimes see situations where a family books a trip with a minimum of seven, then two people cancel. Instead of just canceling and refunding that family, explain the situation and give them options. We always encourage empowering clients to be involved in solutions. Offer to turn this into a private trip with a private premium so you can still run it on their preferred date. Other options include combining with another date, keeping trip credit, or receiving a refund. Involving them in decision-making is a great best practice.

All-Inclusive vs. À La Carte Pricing

If you’re running multi-day trips, you’ve probably encountered the decision of whether to be all-inclusive or have à la carte pricing for certain items. Across the industry, all-inclusive typically generates between 15 and 25% higher revenue per customer. Depending on your customers, they might prefer predictable pricing, and you can capture revenue on items they would buy anyway.

À la carte is more often used when appealing to budget travelers or offering significant flexibility. All-inclusive works when you want higher revenue per customer, simplified operations, and lends itself to more luxury positioning.

No matter what choice you make, be crystal clear on sales materials, trip pages, brochures, and detailed itineraries about what is and isn’t included: activity fees, entry costs, transportation to and from the trip start, gratuities, personal expenses, and whether alcohol is included.

The Value of “On Your Own” Elements

Here’s a best practice: have at least one “on your own” meal, even with group meals and all-inclusive pricing. Think of this not as cheaping out or making guests pay more, but creating opportunities for self-exploration and decreasing rigidity in your tour. It’s entirely appropriate, even with luxury or all-inclusive tours, to have elements like lunch or dinner where you encourage guests to create their own adventure. Be sure to set them up for success with recommendations, little maps, or restaurant guides.

Insurance and Force Majeure Considerations

Build protection into your policies more than your pricing. For force majeure, have clear terms about natural disasters, political unrest, and pandemic restrictions. Make sure this is crystal clear.

Recommend trip insurance. If customers purchase this on their own through recommended third-party travel insurance companies, you can often earn commission by providing links or recommendations.

Consider your own internal trip protection, distinct from third-party trip cancellation insurance. This is an individual upsell you control, where you might offer a more generous cancellation policy for an extra fee or percentage of trip cost. This essentially becomes profit that goes to you. It’s more complex in multi-day situations, but it’s possible.

Clear communication is what’s important. Look at how Alaska Alpine Adventures breaks their cancellation policy down: “If we cancel, if God cancels, or if you cancel” with specific timeframes like 60 days out, 49 to 50 days out, or less than 45 days. It’s crystal clear.

Additional Best Practices

Offer fully refundable bookings within 24 hours. Let guests book with confidence and change their minds within 24 hours for a full refund—no stress, no risk.

Highlight transparent pricing and essentially a lowest price guarantee: “If you reserve directly with us, either online or by phone, we guarantee you’ll receive the best available rate. No need to shop around.”

Call out interest-free payment plan options: “Break up the cost without paying more. Reserve your trip now, spread out payments over time, 100% interest-free.”

Moving Forward

Multi-day tour pricing keeps many of the same fundamentals—it’s especially important to know variable and fixed costs. But by going through each of these topics, you should now have several best practices and know missteps to avoid. Make sure you’re building in the policies, protections, buffers, and minimums that will keep you profitable as a multi-day operator.

The difference between operators who thrive and those who constantly struggle often comes down to understanding these unique challenges and implementing the right systems from the start. Take the time to build these foundations properly, and you’ll have a multi-day business that remains profitable year after year.

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Avital Ungar is the founder and owner of Avital Food & Drink Experiences, a culinary company that hosts in-person and virtual events for corporate team building, client entertainment, and conferences. Her mission centers on deepening human connection through storytelling, food, and drink.
Ungar’s passion for the finer points of life began while living in Paris and the quaint town of Aix-en-Provence in Southern France, where she embraced the cultural norm of afternoon wine and explored the countryside’s culinary offerings. Upon returning to the United States, she pursued formal wine education and is now a certified sommelier.
A Phi Beta Kappa UCLA graduate, Ungar studied Art History, French, and Mandarin Chinese, though she jokes she wishes she could have majored in Chocolate. After living in Shanghai and working in the Chinese Contemporary art market, she returned to her hometown of San Francisco to pursue her professional interests in art and food.
Since April 2011, Ungar has operated Avital Food & Drink Experiences, offering progressive dining food tours in San Francisco, Los Angeles, and New York City, where each course is served at a different restaurant. The company also provides dining experiences, conference activations, and interactive meals in 12 cities nationwide. Her virtual offerings include culinary experiences with ingredient delivery featuring award-winning chefs, bartenders, and sommeliers, along with virtual mixology classes, cooking classes, water tastings, and aperitif hours.
In September 2022, Ungar launched Edible Architecture, which creates innovative holiday products including Charcuterie Chalet Kits – savory gingerbread houses made from charcuterie and cheese board items, complete with “Salami Shingles” and “Parmesan Snow.”
Ungar has been featured in The New York Times, served as a judge at the Good Food Awards, International Chocolate Salon, and Best of The West Rib Competition, and has appeared on the Travel Channel, CNN, and in USA Today.
Midgi is the owner and Chief Eating Officer for Juneau Food Tours and Taste Alaska! She has lived in Alaska for more than a dozen years and got her start in the culinary industry as a food writer and blogger. Her tour company opened in 2014 and has hosted thousands of hungry visitors in Alaska’s capital city. In spring 2020, Midgi launched Taste Alaska!, a subscription box service to ship shelf-stable Alaskan food gift boxes.
The pandemic also presented the opportunity to create www.globaltoursconnect.com, an online boutique marketplace for food, history, and cultural tours.
Her passion for food and telling the story of Alaska have been noted in the New York Times, Washington Times, Washington Post, Vogue.com, Forbes.com, AARP, as well as countless blogs and international and national television shows, including All the Best with Zita and Gordon Ramsey: Uncharted.
Gez Hamer is an entrepreneurial leader with extensive experience building and scaling businesses from startup to growth phases. He possesses strong strategic decision-making abilities and hands-on leadership skills, with experience across startups securing Series A investment, scale-ups obtaining continued funding, and post-acquisition companies ranging from SMEs to publicly listed global players.
Since June 2025, Hamer has owned Nautica Collective, a company reshaping luxury yacht travel for the new generation of travelers. Nautica Collective offers curated, boutique yacht experiences designed for over-30s millennials seeking connection, culture, and comfort through small groups, hidden anchorages, and chef-hosted dinners under the stars. The company operates routes in Mallorca, Greece, the Caribbean, and beyond, positioning itself as “aspiring luxury meets authentic adventure.”
In January 2025, Hamer co-founded Transcend Consultancy, which helps businesses navigate growth challenges with cost-effective solutions. The consultancy works with founders to streamline operations and expand into new markets, specializing in the transition from startup to scale-up with strategies built for today’s fast-changing business landscape.
Previously, Hamer served as Chief Operating Officer at ExperienceFirst from November 2022 to December 2024, Interim Chief Commercial Officer at Bundl from July to November 2022, and CEO/Management Consultant at GJH Consulting from October 2016 to November 2022. His diverse background spans consulting, operations, and commercial leadership across multiple industries and business stages.
Akila McConnell is a dynamic entrepreneur and cultural historian who owns Unexpected Virtual Tours and Training, and Unexpected Atlanta Tours & Gifts. She creates radically creative cultural training sessions for remote teams and immersive tours for visitors to Atlanta.
Since 2020, her virtual tours company has been featured in The New York Times and Forbes, specializing in cultural awareness events around Juneteenth, Hispanic/Latinx Heritage Month, and Pride. Her Atlanta tours business, operating since 2015, has been named one of Conde Nast’s 16 best things to do in Atlanta and National Geographic’s top tour in the city.
As a freelance culinary historian and writer since 2009, McConnell contributes to major publications including Conde Nast Traveler, USA Today, and National Geographic Traveller. Her book “A Culinary History of Atlanta” was a finalist for Georgia Author of the Year in History in 2020. She also hosts “Savory Stories,” a food-focused podcast on WABE, Atlanta’s NPR affiliate.
McConnell specializes in sharing stories of disenfranchised and minority populations through food, history, and immersive experiences that challenge the perception that cultural education has to be boring.
A Colorado native, Staci left a job she loved designing dental offices and funeral homes, to accompany her husband on a job transfer to the Central Coast of California in 2009. At the height of the Great Recession, jobs in an area known for its high density of retirees – let alone jobs in her industry – were scarce to non-existent.
After a couple unsuccessful years trying to resurrect her thriving career, someone mentioned a Food Tour. In a few short months she researched, built, and launched Carmel Food Tours (CFT). Now in its 12th season, CFT is expanding and rebranding to Enjoy Carmel, offering more than just food tours. CFT employs 6 guides, and plans to grow the staff by 50% in 2023.
In her free time she enjoys traveling, pickleball, and Pilates with her husband, and tossing a tiny ball at the beach for her fluffball Chuck.
Simon began his career in tourism as a tour guide with Fat Tire Tours – Paris. As a trained social studies teacher and a dual FR/US citizen, this job fits like a glove! After three years as a tour guide with Fat Tire and side-hustling as an independent motorcycle guide, Simon returned to FTT – Paris to create its human resources department.
Specializing in local compliance and talent acquisition, Simon took over the hiring strategy for FTT’s European operations in autumn of 2019. With a new group of trainees set to begin work in several cities, COVID required an immediate 180 degree turn for everyone. After a decade of building tour leader teams, Simon combined his two passions and started a motorcycle sidecar tour business, and welcomed his first guests in Paris in spring of 2022.
Born and raised in Charleston, SC, Catherine began her 18-year career in tourism waiting tables while in college at one of Charleston’s busiest restaurants. What started as just a fun job that paid the bills and allowed for many social outings with friends, had turned into something that made her realize that working in hospitality was the only industry she ever wanted to be in.
After graduating from the College of Charleston, she came to work at Bulldog Tours in 2007. Serving as Operations Manager, Catherine oversees a staff of 50+ tour guides and customer service members. The best part of the job for her is seeing guests experience and love Charleston in the same way the staff does. When she’s not working, she enjoys playing volleyball, going to the beach and spending time with her husband and two super adorable daughters.
Chad is an experienced tour leader, trainer and tour business consultant. He’s been the go-to-guy for developing world-class training programs and leading global teams for tour operators such as G Adventures and many small to medium tour and activity businesses. Chad also comes from a background of startups in the tech industry, having worked for Adventure.com, Airbnb Experiences and other great companies.
Live the life you dream of living… That’s Chad’s mantra and he does his best to bring it to life every single day. Chad’s a big fan of micro adventures and spending quality time in the wilderness, sailing, hiking and camping with his wife Julia, daughter Cali and friends.
John founded Bulldog Tours in 2001 as a hobby with a goal of helping preserve his hometown. This sustainable tourism model has raised over $4M to help preserve many of Charleston’s most historical landmarks. Bulldog Tours offers a variety of history, food, pub and ghost walking tours with over 50 tour guides.
John is the Chairman of the Charleston Area CVB’s Travel Council and on the Advisory Board for the College of Charleston’s Hospitality Tourism Management Department.
Ralph Velasco is the founder of Continental DRIFTER® Experiences, where he has developed more than 200 once-in-a-lifetime travel experiences since 2008. He specializes in travel product development, researching and vetting local partners in destinations worldwide, conducting scouting trips with local operators, and creating unique itineraries that guests remember for a lifetime.
Velasco has personally led small group tours (4-10 participants) to more than 30 destinations including Antarctica, Spain, Portugal, Italy, France, Cambodia, Lapland, Vietnam, India, Bhutan, Romania, Mexico, Morocco, Turkey, Iceland, the Baltics, and the Adriatic. As founder of Continental DRIFTER®, he handles every aspect of the business from branding and trip design to marketing, social media management, contract negotiations, and client follow-up.
Since December 2018, Velasco has expanded his expertise through The Continental DRIFTER® YouTube channel, which features more than 75 videos offering travel advice, photography tips, destination guides, and interviews with locals. The channel targets GenX and Baby Boomer travelers and serves as the hub for his international tours. He conceives and films all content, oversees channel branding and optimization, writes scripts, records voiceovers, and manages social media distribution to increase viewer engagement.
Through his comprehensive approach to travel experiences and content creation, Velasco combines his extensive international travel expertise with practical advice for mature travelers seeking authentic, well-curated adventures.
Yaron’s love for travel turned into an 18-year career building one of Israel’s most successful travel companies. What started as personal wanderlust became Abraham Tours and Hostels – a business he co-founded and grew from scratch into a powerhouse serving 100,000 travelers annually.
As CEO from 2010 to 2022, Yaron learned how to turn great experiences into profitable business. The early years weren’t profitable despite rave reviews – they focused on creating amazing content without understanding business fundamentals. Once they cracked variable pricing, team management, and operational efficiency, everything changed.
Yaron and his team built systems that let him step away from answering every email. He developed bonus schemes that kept their best guides and drivers loyal for years, reducing industry turnover. Most importantly, he learned how to scale across multiple destinations while maintaining quality and profitability.
After stepping down as CEO in 2022, Yaron spent eight months traveling before launching his consulting practice. Now he works with the Israeli National Parks Authority on major system overhauls and helps tour operators worldwide through Guest Focus coaching, as well as other consulting projects.
Yaron brings this scaling experience to operators ready to grow beyond the one-person show, helping them delegate, systematize, and make data-driven decisions that improve both profits and personal freedom.

Accomplishments:

  • Co-founded and grew Abraham Tours & Hostels from startup to serving 100,000 tour participants and 200,000 hostel guests annually

  • CEO from 2010-2022, scaled company to 4 hostel locations plus a multi-destination tour operations

  • Established Israeli Hostel Association 17 years ago, served as general manager and chairman

  • Developed variable pricing schemes and team management for 100+ subcontractors/guides

  • Successfully exited as CEO in 2022, now consulting & mentoring various businesses in Israel and globally

After receiving his Applied Degree in Ecotourism & Outdoor Leadership from Mount Royal University in Alberta, Canada, Dave Kratt has made a living for the past 20 years in the alternative tourism industries as a guide, researcher, instructor, teacher, facilitator, manager, business owner, and naturalist. He has worked in many world regions including Central America, Australasia, Asia, and North America, applying his skills and training to various tourism, cultural, and environmental initiatives.
Kratt has been fortunate to find success through starting a number of businesses, which he tailors to achieve a more personal work/life balance. Recently, he made the significant decision to sell his farm and offload all personal and business assets, relocating his family (wife, daughter, and two dogs) to be more present in aiding his aging parents. This transition has provided him with the opportunity to share his business expertise through new and exciting channels.
In addition to his regular business coaching role with Guest Focus, Kratt recently started a consulting business called Wild Kratt Tourism Consulting Ltd. The two operations complement each other and have helped him find ways to share his passions for recreation, tourism, travel, and nature while enabling others to engage in these activities safely and consciously toward their potential social, economic, and environmental impacts.
Klaudija packed her bags in Slovenia 20 years ago with no plan except to see the world. A travel rep job in Turkey was supposed to be temporary – just long enough to fund the next adventure. Instead, it launched a global career building tour businesses from nothing and selling them for profit.
Her biggest win came with Urban Adventures, joining when it was just an idea without a brand. Over 10 years, she helped grow it to 500,000 passengers working with 170 tour operators worldwide. She spearheaded expansion into experiential products and negotiated one of the industry’s first media partnerships with New York Times Journeys.
Klaudija also built and sold two tour businesses in Ljubljana and London. Not many coaches have walked the startup-to-exit path.
Now she’s Head of City Experiences at TUI, leading an experimental department testing new products. This year her team achieved 75% revenue growth and 50% growth in passenger numbers.
Klaudija brings startup grit and corporate scale to Guest Focus coaching. She specializes in sales strategy, marketing optimization, and distribution channels. Her coaching clients particularly value her website development expertise – she’s guided three members through complete overhauls.

Accomplishments:

  • Grew Urban Adventures to 500,000 passengers working with 170 tour operators worldwide over 10 years
  • Negotiated one of industry’s first media partnerships with New York Times Journeys
  • Built and sold two tour operating businesses in Ljubljana and London
  • As Head of City Experiences at TUI: achieved 75% revenue growth and 50% passenger growth in one year
  • 20 years in travel industry across multiple roles: rep, guide, marketing, sales, managing director

Angela Shen is a proven business builder with deep roots in entrepreneurship and brand management.

Angela founded Savor Seattle in 2007 and grew it to a $1M business in under 5 years without outside investment. During the COVID shutdown in 2020, she pivoted the business from food tours to curated food boxes and grew revenues more than 2x her best tour year! Angela was named in Puget Sound Business Journal’s Top 40 Under 40, and started a second tour business Savor the Wild Tours in 2023.

Angela’s expertise in business strategy and operations hails from the consumer packaged goods sector where she previously worked in brand management at PepsiCo and looked after iconic brands including Quaker Oatmeal and Life Cereal. Angela is a graduate of the Wharton School of Business and serves on the board for Visit Seattle.

Ana stumbled into tourism backwards in the 1990s—first as a guide in remote Northwest Argentina mostly because she spoke English where few others did. As a horse rider, mountaineer, and fitness trainer, she naturally fell into adventure guiding, learning the hard way by doing first and studying later.

Everything began to click when she attended her first ATTA Adventure Travel Trade Summit in 2014. Suddenly, the entire structure of the travel industry made sense—the difference between operators and travel advisors, how B2B relationships actually work, or how marketing for a B2C audience is so different. That clarity saved her years of trial and error.

Since then, Ana has built her own travel company, Adentrando, initially as an active inbound tour operator for Northwest Argentina serving multi-day B2B clients, and since 2023 as an Argentina DMC and also operating trips in Latin America, working together with trusted partners. She’s become an ATTA trainer, developed Adventure Travel Guide Standards, and spoken at major industry events about responsible tourism and community partnerships.

Ana brings her hard-earned industry knowledge to Guest Focus members, particularly those starting out or pivoting their business models. Her specialty is multi-day trip design—creating itineraries that tell a story and have a positive impact, rather than just connecting attractions. She helps operators avoid the mistakes that cost her years of learning, turning complex industry relationships into clear, actionable strategies.

Accomplishments

  • First woman adventure travel guide in Northwest Argentina, driving Land Rovers across deserts
  • Been an ATTA trainer since 2016, traveling to Jordan, Chile, Colombia working with suppliers
  • Co-creator of Adventure Travel Guide Standards (2015) – one of 15 people who developed industry standards
  • ATTA business partner since 2012 and trainer for their Adventure EDU program
  • Speaker at major industry events like Pure, Lata in London, ATTA World Summit, Adventure Elevate on responsible tourism and adventure travel product design.

Casey spent 14 years at Zegrahm Expeditions, climbing to VP of Marketing Communications where she managed a million-dollar budget. Through her leadership, Zegrahm increased business with travel advisors by 10% and cut direct mail costs by 23% – real money when working with those numbers.

After Zegrahm, she spent a decade at the Adventure Travel Trade Association (ATTA), growing net revenue by 30% and profit margins by 60%. Through COVID and its recovery, as President of the ATTA maintained a 90% team retention rate by keeping people engaged and motivated.

Now running Casey Hanisko Coaching and Consulting in Seattle, she’s doubled her own revenue in one year while becoming ACC certified through the International Coaching Federation. She’s also Dare to Lead and DISC and EQI assessment certified, bringing structured tools to her approach.

Casey specializes in strategic planning and getting tour operators out of the daily grind so they can work on their business instead of in it. She helps solo entrepreneurs and small teams document knowledge, define roles, and build growth systems. Her Guest Focus clients have hit major milestones – one reached a million in revenue, others doubled income, and several Guest Focus members have brought on new team members, consultants, and partners.

She’s passionate about supporting women leaders and purpose-driven operators focused on responsible tourism.

Accomplishments:

  • Grew ATTA net revenue by 30% and net profit margins by 60%
  • Maintained 90% team retention rate during COVID challenges
  • At Zegrahm Expeditions: managed million-dollar marketing budget, increased travel advisor business by 10%
  • Cut direct mail costs by 23% (significant savings on million-dollar budget)

Jess quit her high school teaching job for what she thought would be one fun summer guiding bike tours around Paris. Eleven years later, she’s still there. Turns out, trading lesson plans for tour routes was the best career move she never planned to make.

She worked her way up from tour guide to director at Fat Tire Tours, learning every role – designing tours, training guides, managing ticketing, overseeing operations. This ground-up experience taught her what works for staff. She now works as Europe Head of Retail, as well as overseeing Paris/Versailles operations.

Her biggest win? Maximizing operational efficiency while keeping the human element intact. She redesigned scheduling systems to reduce labor costs and spoilage, automated data processes, and streamlined operations without losing Fat Tire’s family-friendly culture.

What she’s most proud of is her team development approach. Using her teaching background, she focuses on staff satisfaction and growth, helping guides and managers build confidence. Many told her the training changed not just their work performance, but their lives outside the company.

Jess brings this dual focus – operational efficiency plus people development – to Guest Focus coaching. She works with operators from solo startups to multi-million dollar companies, helping them increase profitability while maintaining authentic culture. Her coaching clients especially appreciate her reminder to take breaks and prioritize self-care.

Accomplishments:

  • Worked way up from tour guide to director at Fat Tire Tours over 11 years
  • Maximized operational efficiency – redesigned scheduling systems to reduce labor costs and spoilage
  • Automated data entry processes and streamlined operations without losing company culture
  • Developed team management systems with 60+ guides, created buddy system and quarterly reviews
  • Created staff retention program with traditions, events, and ‘dominate’ t-shirt recognition system

Fieldbook focuses on one thing: simplifying all the behind-the-scenes work that goes into delivering a tour.

The Fieldbook platform makes it easy to:

  • Publish stunning, interactive itineraries digital and paper itineraries
  • Equip guides with a comprehensive run-sheet
  • Streamline supplier management and track reservations and rooming lists
  • Bring all your tours into one connected workspace

Unlike other platforms, Fieldbook is simple and easy to use. And because it’s a small business just like you, you’ll get the kind of support big software companies can’t offer. That means getting up and running in days, not weeks.

If you want to give Fieldbook a try for your next tour, you can sign up here or if you want to have a chat feel free to reach out to me directly at [email protected].

More About Fieldbook

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ResmarkWeb’s solution delivered:
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Nathan’s takeaway: “Don’t wait until you’re burned out. ResmarkWeb helped us grow without compromising our values.”

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