Pivoting Online: Success Stories and Inspiration – Case Study: Withlocals
Withlocals was offering thousands of personalized, private tour experiences throughout Europe and Asia when Covid forced them to switch gears. They started experimenting with online experiences and their engineering team ended up building a new, custom platform for Withlocals hosts to virtually share their stories and expertise with guests around the globe.
Memorable Quotes:
“We started doing online experiences a little earlier than AirBNB… With someone as big as AirBNB validating the concept and putting their weight behind it, it really did help…”
“We’re using the platform to promote cultural awareness and exposure and celebrate diversity…around the globe.”
“People are getting very creative with what they use online experiences for.”
“Online experiences are here to stay… it’s coming out of a different budget. It’s not your travel budget, it’s your leisure budget.”
Inspired by this Case Study?
Pivoting online is not for every tour operator – but there is tremendous opportunity for those willing to innovate, adapt and find new ways to serve customers. If you’ve been inspired by these case studies and want to learn more, we want you to know that we’re here to help.
What is the Virtual Tour Business Program?
Our online coaching program helps fast-track your research and development of online experiences and saves you months of expensive trial and error. You’ll avoid tech headaches and receive the exact tools, tactics and strategies you need to bring your online tours and experiences to market. There are over 250 tour business owners and guides already in the program, many of whom are already selling and leveraging online experiences.
