- Be A Better Guide is now Guest Focus
Pivoting Online: Success Stories and Inspiration – Case Study: Avital Tours
Avital Tours had just expanded their culinary experiences to New York City when coronavirus forced them to shut down all of their in-person tours. Avital moved quickly to create virtual experiences featuring world-class bartenders and chefs in live, interactive video experiences, and her business is now making more revenue online than they were offline. Their virtual events are designed to bring people together, with a mission to deepen human connection through storytelling, food and drinks.
Memorable Quotes:
“Virtual is here to stay. Virtual is not going anywhere.“
“Even when we get back to in-person, there are going to be great virtual components to the experiences that we build. I think they are a great complement to each other. I don’t see one replacing the other.”
“Remember we’re no longer geographically constrained in terms of hiring staff OR generating new customers”
“Everything that we do focuses on quality. I want to build an amazing experience for my guests whether it’s in person or virtual.”
Inspired by this Case Study?
Pivoting online is not for every tour operator – but there is tremendous opportunity for those willing to innovate, adapt and find new ways to serve customers. If you’ve been inspired by these case studies and want to learn more, we want you to know that we’re here to help.
What is the Virtual Tour Business Program?
Our online coaching program helps fast-track your research and development of online experiences and saves you months of expensive trial and error. You’ll avoid tech headaches and receive the exact tools, tactics and strategies you need to bring your online tours and experiences to market. There are over 250 tour business owners and guides already in the program, many of whom are already selling and leveraging online experiences.
