After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind-reading technology has not yet arrived.
However, after leading tours for almost ten years now, I’ve been able to pick up on a few questions that clients never ask on tour. These will not be surprising for many of you, but here is why I think they are important:
- It is a great service to pre-emptively answer a question before it is asked!
- It reassures people that you will take good care of them while on your tour
- If you answer the question once for the whole group, you will not have to answer these questions individually over and over.
Here at Guest Focus we love giving great service. So this week save your money and watch this free online tour guide training instead!
-Kelsey T
Finished watching the Questions Clients Never Ask on Tour Video?
In your experience, what other questions do clients never ask on tour? Let everyone know in the comments below so we can all be ready!
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Transcript:
Hi, and welcome to Tour Guide TV. I’m Kelsey. And here, we’re doing some world-class training for world-class guys. After leading tours for almost a decade, I’ve come to learn that there are certain questions that almost all guests have but may not ask out loud.
Want to guess what they are? Well, too bad, because I’m just going to tell you using the power of fake moustaches and second-rate voiceovers.
“Oh, I need to pee. I need to pee. I need to pee.”
Easy, right? Where are the toilets? This not only applies at the beginning of your tour but every second of your tour. Let them know when and where they can use the facilities.
Can’t believe I got dragged into this thing. I’m so tired. How long is this guy going to yammer for?
People desperately want to know what’s going to happen, when it’s going to happen, and how long till it’s over. Don’t assume that they’ve read the e-mail or your web page that explains everything in great detail. Remind them at the beginning of the tour and give them updates as the tour goes along.
Look at all these other people here. That guy looks so weird. How did he land such a hotty for a wife? Oh, he saw me looking at her. Play it cool, be cool. Be cool.
People are interested to know who else is on the tour. And when a group gets together, it can be awkward. So, at the very least, do a quick poll, and maybe find out where people are from, who’s travelling together, and what brought them on the tour. That way, people can have at least a conversation starter if there’s a bit of a lull.
Oh, geez, I wonder if I can tip in Canadian dollars, eh? I know we’re in Poland, but he may want to visit Canada someday.
People will always be interested to know how tipping works in your tour, and if there are any preferred currencies and information like that. This really doesn’t need to be awkward for you as a tour guide, just about the system when it’s easy for people to tip, but be sure to tell them how it works.
And there you have it. On your next tour, impress people by reading their minds before they even get a chance to ask those questions.
In the comments, let me know what other questions you might add to this list. Subscribe if you like the video. Thanks for being here. We’ll see you next time.
Gosh, I hope Jessica really likes this tour of the morgue. Maybe I shouldn’t have brought her here on our first date. Should I still ask her to pay for half?
