Client Success Stories

What kind of results can you expect from working with us? It might be best if we let our clients answer for us

Hear from our Day Tour Operators...

Carpe Diem Tours

“When we started [with Guest Focus], we had gross profit margins of around 15% to 20%. As of June 2025, we’re sitting on a 41% gross profit margin.”
— Russell Hammond, Carpe Diem Tours

Eating with Carmen

“Even though this year has been quite slow, we have still grown 20% on our sales compared to last year at the same time.” — Daniel Cerda, Eating with Carmen
Having a Guest Focus mentor has been the cornerstone of our growth. With the systems now in place, my business can run without my constant involvement, bringing me closer to my goal of selling in two years. I'm no longer overwhelmed by daily fires; instead, I have the space to breathe and focus on customer acquisition and creating new experiences.
Manuel Delgado, Taste Marbella
Just wanted to let you know that I can't stop singing the praises of your Recruit, Hire & Train resources. They're seriously amazing! I was putting in a lot of effort to improve our hiring procedures, but your training and tools provided me with the missing pieces. It was the game-changer that propelled our company forward with incredible momentum. I owe a big thank you for helping us create a culture that others envy!
Kurt Damron, Highlands Aerial Park
Before joining the program often felt I was spinning in a circle... What's most impressive about the program is that the support takes all different forms… with coaches bringing different specialties. If you're considering joining and you haven't done it yet, I would say go for it... It's only brought positive things for my multi-day tour business thus far!
Melanie Blake, Classical Pursuits
Wandering-Palm-Adventures

City Food Tours

“When we started [with Guest Focus], we had gross profit margins of around 15% to 20%. As of June 2025, we’re sitting on a 41% gross profit margin.”
— Russell Hammond, Carpe Diem Tours

Platypus Wine Tours

“At times I’ve been lost, so it’s hard to know exactly where to go for guidance and advice…I’ve gotten a lot of clarity through…Guest Focus.” – Don Rickard, Platypus Wine Tours
Having a Guest Focus mentor has been the cornerstone of our growth. With the systems now in place, my business can run without my constant involvement, bringing me closer to my goal of selling in two years. I'm no longer overwhelmed by daily fires; instead, I have the space to breathe and focus on customer acquisition and creating new experiences.
Manuel Delgado, Taste Marbella
Just wanted to let you know that I can't stop singing the praises of your Recruit, Hire & Train resources. They're seriously amazing! I was putting in a lot of effort to improve our hiring procedures, but your training and tools provided me with the missing pieces. It was the game-changer that propelled our company forward with incredible momentum. I owe a big thank you for helping us create a culture that others envy!
Kurt Damron, Highlands Aerial Park
Before joining the program often felt I was spinning in a circle... What's most impressive about the program is that the support takes all different forms… with coaches bringing different specialties. If you're considering joining and you haven't done it yet, I would say go for it... It's only brought positive things for my multi-day tour business thus far!
Melanie Blake, Classical Pursuits
Wandering-Palm-Adventures

Carpe Diem Tours

“We had record turnover and profit… It’s probably been the single best purchase for us at Carpe Diem Tours.” – Bruce Pemberton, Carpe Diem Tours

Extranomical Tours

“After being exposed to all the ideas and learning from others, I was able to implement best practices I didn’t even know about.” – Olena Kortenko, Extranomical Tours

The Flying Bike

“It was super fun and engaging … we all left super motivated.” – Alice Kexel, The Flying Bike

Niagara Falls Adventure Tours

“I would recommend Guest Focus 100% to other tour operators – it is a great way to learn, and scale your business.” – Dan Barto, Niagara Falls Adventure Tours
The biggest impact that this live training had on me was bringing a focus to a previously scattered approach to my multi-day tour business. By following the workbook prompts, such as creating your guest deep dive and interacting with the other participants, it offered such a well-rounded experience that helped me really bring all this together.
Linda Bittner, Wild Art Safaris
This year, we've hired on roughly a dozen guides and two other full-time employees because the business has absolutely exploded with all the work we've done here...I would recommend Guest Focus 100% to other tour operators – it is a great way to learn, and scale your business.
Dan Barto, Niagara Falls Adventure Tours
The 1:1 coaching calls have enormous value in that they keep me moving forward, knowing I have a call coming motivates me to accomplish SOMETHING, no matter how small to keep me moving in the right direction. My coach is really good at encouraging and giving the right amount of homework based on what I have going on in life - enough to be challenging but not so much that it's overwhelming.
Angie Laatsch, Quality Time Tours

The Flying Bike

“What drew us to the Guest Focus Business Coaching Program was a long history with Kelsey and others on their staff … we had a lot of experience working with them and really seeing the effects of their advice.” – Torin Kexel, The Flying Bike

InquisiTours

“As we began to understand our ideal customers, we were then better able to reach that customer with the work that we achieved with Guest Focus.” – Guy Glaeser, InquisiTours
The tangible results from the program were an updated website, decreased bounce rate and more inquiries from corporate clients! Our first coach wasn't a good match, but this issue was immediately and professionally addressed, and we couldn't have been happier. Our coach Midgi is honest and our biggest cheerleader... but also points out when we are missing the mark and helps us find a better path.
Shelly Francis, Lone Star Tours
Before the program I felt frustrated and procrastinated many things I wasn’t excited to start doing, but with Guest Focus coaching I pulled myself together... I worked on dozens of tours, implemented a booking software, created pricelists, and designed brochures. I am now developing relationships with partners. It’s exciting and I am slowly, but steadily starting to believe in myself again.
Irina Khichenko, USA VIP Tours
We have had actual measurable ROI in our website performance and the insights on website performance, tour descriptions, the use of ChatGPT, and optimizing SEO keywords have been incredibly valuable. I am really happy with the coaching calls and the value they bring to our business.
Jenny Gleeson, Redtail Air

Medtrex International

“This is my second year doing Guest Focus, I renewed, and within that time, my company has doubled—we’re now over a seven-figure company.”
— Ariane Rasori, Medtrex International

Heart of Travel

“Before we were in the program, we had not hit a million a year in revenue. We did 1.2 in 2024, we’re on track to hit at least two in 2025.”
— Chelsea Glass, Heart of Travel
Amazing resources, awesome people, and super organized content. Not only do we get amazing strategy and insight, but we also have templates, examples, and step-by-step guidance to make real progress. The workbooks are invaluable. If you are considering Guest Focus Tour Business Coaching, do it! You won't regret it.
Natajia Miller, Operations Manager, Staniel Cay Vacations
Since making our coaches' recommended adjustments to our pricing, we've consistently hit our goal of 50%+ profit margins this quarter and have still sold out every single tour! Coach Angela has been a complete blessing to my tour business and to me as a person. Thank you for this program and connecting me with her, she's the truth!
Jonathan Mark, Trill on Wheels
If you did this yourself, you might be able to come up with 10-20% of the processes/systems. And THAT would take you a year. This is all done for you already - step-by-step. Don't try to reinvent the wheel! Save yourself time and energy, but ultimately money. Keep your creative energy for what matters - your specific products.
Garvan Rushe, Dublin Tour Guide

The Jaguars Jungle Lodge

“We made [our investment] back in a month or two months…we ended up increasing [our sales] by at least 34%.” – Elizabeth Bean, The Jaguars Jungle Lodge

Rose Hill Travel

“2023 was our best year ever and we’re really excited for 2024 and where we can continue to take the business. I know that it is because of the help I’ve gotten from the coaches.” – James Thomas, Rose Hill Travel
Amazing resources, awesome people, and super organized content. Not only do we get amazing strategy and insight, but we also have templates, examples, and step-by-step guidance to make real progress. The workbooks are invaluable. If you are considering Guest Focus Tour Business Coaching, do it! You won't regret it.
Natajia Miller, Operations Manager, Staniel Cay Vacations
Since making our coaches' recommended adjustments to our pricing, we've consistently hit our goal of 50%+ profit margins this quarter and have still sold out every single tour! Coach Angela has been a complete blessing to my tour business and to me as a person. Thank you for this program and connecting me with her, she's the truth!
Jonathan Mark, Trill on Wheels
If you did this yourself, you might be able to come up with 10-20% of the processes/systems. And THAT would take you a year. This is all done for you already - step-by-step. Don't try to reinvent the wheel! Save yourself time and energy, but ultimately money. Keep your creative energy for what matters - your specific products.
Garvan Rushe, Dublin Tour Guide

Classical Pursuits

“One of the concrete results I’ve seen so far is automating and streamlining the itinerary request process for our trips – doing that has meant more leads.” – Melanie Blake, Classical Pursuits

Salzburg Experience

“It was very helpful to be in the program and find out how to acquire more customers for my tours.” – Michaela Muhr, Salzburg Experience
What makes this program so special is the personal touch you get with your accountability calls and the real-time support from the coaches. The response time and thoughtfulness is just fantastic. I've implemented tons of the ideas they suggested and I'm already seeing results in my company. It really is money well spent.
Ben Gillies, Winnipeg Trolley Tours
What I feel I'm getting from my Guest Focus coaching is knowing the right things to do, at the right time, in the right order.
Russ Tuff, Expedition Bali Tours
I needed to “re-brand” and through [Angela's] guidance and expertise, we were able to create a new logo and style page within two weeks. I am absolutely thrilled with what we have come up with...Thank you Angela! It was so much fun working with you on this and I can’t wait to see how my web designer incorporates the new look!
Peggy Cregor, Cregor Adventures

Expedition Bali Tours

“Guest Focus’s main point for me is knowing I’m on the right path and being able to check in with somebody.” – Russ Tuff, Expedition Bali Tours

Bulldog Tours

“I absolutely think that Guest Focus is the best option out there – I don’t care if you’re a new tour operator, or if you’re a veteran tour operator…” – John LaVerne, Bulldog Tours

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