Today we share a step-by-step system that will show you how to manage upset customers and handle challenging guests with care.
Non-verbal communication is a complex but integral part of our overall communication as a tour guide, but often times we remain totally unaware of our behavior.
Learning techniques to remember people’s names is a great skill not just for tour purposes, for everyday life.
We look at how to get people’s attention and what to do if you find the attention of your audience dwindling.
The question of how to be a better people person is one that every tour guide should ask themselves regularly.
I’ll also explain why I think that tour guides are uniquely positioned to kick butt at live streaming and grow their potential customer base.