Tour Guide Training The Secrets of a Nova Scotian Tour Guide: How to lead a tour in the rain Tell your guests that you’re going to do something extra special that if it wasn’t raining, you wouldn’t get the chance to do. Read More » November 21, 2021 No Comments
Operations What Bill Clinton can teach us about being an exceptional tour guide: Part 1 But today we hone in on how the former president’s techniques can be applied to our jobs as tour leaders, tour managers and tour guides. Read More » November 14, 2021 No Comments
Audio How to get people talking and avoid that awkward pause on your tours This week’s audience-driven tour guide training will offer 3 great tips on how to get people talking and avoid that dreaded awkward silence. Read More » November 7, 2021 No Comments
Audio 4 things tour guides should STOP doing in tour conversations, right now! I often get asked what are some bad habits that we as tour guides can shake in having conversations with guests. Read More » October 31, 2021 No Comments
Tour Guide Training Speech Disfluency and how it could be RUINING your tour “Wait, what is speech disfluency? Is it genetic? What if my great grandfathers have it? Does it skip generation?” Read More » October 31, 2021 No Comments
Tour Guide Training The Tao of Tour Leading: The one thing you should ALWAYS do when dealing with an angry customer Today, we’re going to talk about that scary, paralyzing moment when a guest is upset and yelling in your face; Not very fun. Read More » October 24, 2021 No Comments